![]() ![]() The PPID found on the box or on the label inside the pen.What information is required when contacting Dell Tech Support?īefore contacting Dell Tech Support, get the following information ready:.Features such as pressure sensitivity and tilt vary depending on computer capabilities. Your computer does not support the tilt function. Why is the tilt function of the pen not working on my computer?.Alternatively, you can contact Dell Tech Support to get a replacement tip. See 'Tip replacement' in the User Guide for more details. The pen package comes with a spare tip and tweezers. To switch the pen to active mode again, press the tip or any side button. If the tip or side buttons have not been pressed for 10 minutes, the pen goes to sleep mode where the power consumption is lower. The pen does not have a power off option. Pressing the tip is equivalent to writing and drains the battery. For example: When storing the pen, ensure that the pen is secure so that the tip is not accidentally pressed. To preserve battery life, ensure that the tip is not pressed when the pen is not in use. See 'Inking Mode Switching' in the User Guide for the steps.Īlkaline battery is recommended for this pen. If your computer uses MPP, you must switch the pen from AES to MPP inking mode. The default inking mode of the pen is AES. What is the default inking mode of the pen?.To find the inking mode of your computer, see the list of compatible computers. If your computer is using the MPP inking mode, there is no driver installation that is required and you get this error message if you try to install the driver. The Active Control Panel found in the Dell support page is required ONLY for computers that use the AES inking mode. I installed the Active Control Panel but got an error message: "A supported tablet was not found." What is the issue?.Use another application that supports this function. Tilt support function is application-dependent. For more information, see 'Pairing with a Bluetooth device' in the User Guide. See 'Using Active Pen Control Panel' in the User Guide.Įnsure that the pen is paired with your device. The desired application is not installed or not supported.Įnsure that the desired application is installed and in the list of available applications in Active Pen Control Panel. Pressing the top button once, twice, or for 1.5 seconds does not open the desired application. ![]() Remove the pen from the Bluetooth list in the device and pair it again. Pen is not paired correctly with the device. Test the barrel buttons in OneNote or another application that supports these features. Remove the existing nib and then replace it with the new nib that shipped with your active pen, see 'Tip replacement' in the User Guide.ĭefault functions for the barrel buttons do not work.įunctions are not supported by application. Pen writes intermittently or stops writing, or barrel buttons stop working. Install the latest Bluetooth driver on the device. If the inking modes do not match, switch the pen inking mode (see 'Inking Mode Switching' in the User Guide).Ĭannot pair pen with device using Bluetooth.īluetooth driver on the device is outdated. The pen inking mode does not match the computer inking mode.Ĭheck the current inking mode of the pen (see 'Mode Checking between AES and MPP' in the User Guide). The AAAA battery is not installed correctly.Įnsure that the AAAA battery is inserted with the positive side facing out.Įnsure that the top cover is tightened into the pen body. Supported Operating Systems are Win 10 RS2 (Creators update) and above. Pen does not write when used for the first time. See 'Inking Mode Switching' in the PN579X User Guide for the steps. Note: The default inking mode of the pen is AES. # Only select configurations with pen-enabled displays offer Active Pen support. ** Recommended pen for this computer is the Dell Latitude 7320 detachable Active Pen PN7320A. * Chrome OS does not support Bluetooth pairing with the Dell Active Pens. ![]() ![]() Latitude 7410 2-in-1 Chrome Enterprise *.The following computers are compatible with the PN579X Dell Active Pen. ![]()
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